HV777 Privacy Policy – How We Protect Your Personal Data

HV777 ("we", "us", "the Platform") operates hv777.onl and is committed to protecting the privacy of every player who registers and uses the platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use it and how we keep it secure.

This policy applies to all players accessing HV777 from Pakistan or elsewhere. It should be read alongside the Terms and Conditions. If there is a conflict between the two documents on privacy matters, this Privacy Policy takes precedence.

We update this policy from time to time. When material changes are made, we notify registered users via email or an in-platform notice. Continued use of HV777 after an update means you accept the revised policy.

HV777 collects the following categories of personal data when you register and use the platform:

• Account Information: Your name, date of birth, email address, phone number and username. This data is collected during registration.
• Payment Information: Your JazzCash, Easypaisa or bank account details used for deposits and withdrawals. Payment card numbers, if used, are processed through secure payment gateways and are not stored by HV777 in raw form.
• Identity Verification Documents: Government-issued ID, proof of address or other documents requested to complete account verification as part of anti-fraud and anti-money laundering procedures.
• Transaction History: Records of deposits, withdrawals, bets placed, games played, bonus claims and winnings. This data is used to maintain your account balance and for audit purposes.
• Device & Technical Data: IP address, browser type, device type, operating system and screen resolution. This helps us deliver the platform correctly and detect suspicious activity.
• Communication Records: Messages exchanged with HV777 support, whether via live chat, email or other channels. This is kept for quality control and dispute resolution.

HV777 does not collect data from sources unrelated to your use of the platform. We do not track your activity on other websites unless you click a referral link that directs you to HV777.

The personal data we collect is used for the following purposes:

• Creating and managing your HV777 account, including processing deposits, withdrawals and bonus credits.
• Verifying your identity to comply with anti-fraud and anti-money laundering requirements.
• Settling bets, calculating winnings and maintaining an accurate transaction history in your account.
• Detecting and preventing fraudulent activity, duplicate accounts and prohibited conduct as defined in the Terms and Conditions.
• Sending essential account communications — deposit confirmations, withdrawal updates, password resets and security alerts.
• Sending promotional communications about bonuses, cricket betting offers, PSL promotions and other platform updates, where you have not opted out.
• Improving the platform experience based on aggregated usage data. We look at how players navigate HV777 to make the platform easier and faster to use.
• Complying with legal obligations when required.

We do not use your data to make automated decisions that significantly affect you without human review. If a decision has been made about your account based on automated fraud detection and you believe it is incorrect, contact support to request a manual review.

All payment transactions on HV777 are processed through established, secure payment gateways. Deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and mobile wallets are handled by the respective payment provider's infrastructure. HV777 receives confirmation of a successful transaction but does not store raw payment credentials on our servers.

If you share a device with other people, always log out of your HV777 account when you are done. HV777 is not responsible for data exposure caused by shared device use or by the player sharing their own login credentials with a third party.

In the unlikely event of a security breach that affects your personal data, HV777 will notify affected players as quickly as possible through the contact details on their account, and take immediate steps to contain the breach.

HV777 uses cookies and similar tracking technologies to operate the platform correctly and improve the player experience. Cookies are small text files stored on your device when you visit hv777.onl.

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and cookies that maintain your preferences during a browsing session. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics Cookies: Used to understand how players use HV777 — which pages are most visited, how long players spend on sections and where navigational issues occur. This data is aggregated and does not identify individuals.
• Preference Cookies: Store your language and display preferences so you do not have to reset them each visit.

HV777 does not use third-party advertising cookies to track you across other websites for retargeting purposes. You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent the platform from working correctly.

HV777 does not sell your personal data. We share data only in the following limited circumstances:

• Payment Providers: JazzCash, Easypaisa, Raast and partner banks receive the payment information required to process your deposit or withdrawal. Their use of your data is governed by their own privacy policies.
• Identity Verification Services: Third-party verification providers may process your ID documents for the purposes of KYC (Know Your Customer) compliance. These providers are contractually bound to use the data only for verification purposes.
• Game Providers: Casino and fish game providers receive a player session token to load games. They do not receive your full name, contact details or payment information.
• Legal Obligations: HV777 may disclose personal data if required to do so by a valid legal request, court order or to prevent fraud and financial crime. We will inform you of such a request where legally permitted to do so.

HV777 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods are as follows:

• Account Data: Retained for the duration of your account and for up to five years after account closure. This is required for audit, fraud prevention and dispute resolution purposes.
• Transaction Records: Deposit, withdrawal and betting history is retained for five years in line with standard financial record-keeping requirements.
• Support Communications: Records of support interactions are kept for two years from the date of the last communication in a ticket.
• Identity Documents: Copies of ID documents provided for verification are deleted within 90 days of verification being completed, unless a legal obligation requires retention for longer.

When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with your identity. If you request account deletion, HV777 will begin the data removal process within 30 days, subject to the retention requirements above for financial and fraud records.

As a player on HV777, you have the following rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data HV777 holds about you. We will provide this within 30 days of a verified request.
• Right to Correct: If any data we hold is inaccurate or out of date, you can ask us to correct it. Some data — like name and date of birth — may require document verification before changes are made.
• Right to Delete: You can request deletion of your personal data. Some data may be retained for the periods described in Section 7 to meet legal and financial obligations.
• Right to Restrict Processing: If you dispute the accuracy of data we hold, you can ask us to restrict processing while the query is resolved.
• Right to Withdraw Consent: Where data processing is based on your consent — such as marketing emails — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact HV777 support through the live chat or email channel. We will acknowledge your request within 5 business days and aim to resolve it within 30 days. Identity verification may be required before certain requests can be fulfilled.

HV777 sends promotional communications about bonuses, reload offers, cricket and PSL betting promotions, VIP programme updates and new game launches. These are sent to the email address or phone number registered on your account.

You can opt out of marketing communications at any time:

• Click the unsubscribe link at the bottom of any promotional email.
• Update your notification preferences in your HV777 account settings.
• Contact support and request removal from the marketing list.

Opting out of marketing does not affect essential account communications. You will still receive deposit confirmations, withdrawal updates, security alerts and other notifications directly related to your account activity. These cannot be turned off while your account is active.

HV777 reviews and updates this Privacy Policy periodically. When significant changes are made — such as changes to what data we collect, how we use it or who we share it with — registered players are notified by email. Minor wording corrections and clarifications that do not change the substance of the policy may be made without individual notification.

The "Last Updated" date at the top of this page reflects when the most recent changes were made. If you continue to use HV777 after an updated policy takes effect, you accept the revised terms. If you have concerns about a change, contact support or choose to close your account — pending balances will be processed normally before closure.

If you have any questions about this Privacy Policy, want to exercise your data rights or have a privacy concern that is not addressed here, please contact the HV777 support team. Our team is available 24 hours a day, 7 days a week.

For data deletion or access requests, identity verification is required before we can process the request. This protects you — it ensures no one else can request your data or have it deleted without your authorisation.

This policy is written in English. In the event of any interpretation dispute arising from a translation, the English language version governs.